ISO9001:2008 is a quality management systems standards with the primary objective of ensuring the certified organisation meets the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or program. An annual audit by an authorised third-party body is mandatory in order to maintain certification.
This means Patient Handling is committed to total quality management; a customer focus, a continually improving process approach implemented throughout the organization, critical processes and their interactions are understood and documented, and a strong management commitment to all these facets of the ISO 9001 QMS. For you, the client, you can be assured that Patient Handling is focused on ensuring our daily interactions with you are professionally and efficiently managed. Your orders will be managed, any issues will be logged and addressed, personal details will be securely disposed of and the staff you liaise with will be trained and knowledgeable.
Patient Handling is a family owned business with a strong focus on processes designed to meet and exceed customers expectations. ISO9001:2008 is a mechanism for facilitating these objectives. Below is our quality statement. Please contact us if you would like to know more about how we achieve our certification.
Patient Handling is the specialist supplier of manual handling equipment and disability aids to the health care industry and general public, recognised for its integrity, the motivation of our staff and the outstanding quality and value of our client service.
Patient Handling strives to continuously monitor and improve all areas of the company’s activities to meet or exceed the needs and reasonable expectations of internal and external clients, regulatory authorities and the community.
The documented Management System is designed to meet the process and record keeping requirements of AS/NZS ISO 9001:2008 Quality Management Systems - Requirements. It is also designed to go beyond the requirements of the standard to ensure the effective planning, documentation, operation and control of company processes.