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Returns and Refund Policy

Should you wish to return a product please email or phone us within 14 days from the date your order was shipped.

In accordance with the Department of Fair Trading we are not required to accept return of an item due to change of mind or incorrect choice however we assess each request on a case by case scenario.

If we choose to accept return of the item a restocking fee of 20% of the item price may be applied. The goods must be unused, undamaged and in perfect condition.  The original postage price will not be refunded.

If the product comes in a specific box, we request that you do not affix any labels or tape to the box and that you wrap the box before sending it back to us.  Note however, you are not required by law to return the goods in original packaging. 

You are required to source your own delivery of the product back to us. We recommend you use a service which provides you with proof of delivery. Once the item is returned you will be refunded within 7 working days less the original freight cost and any restocking fees.

If you are requesting an exchange of a product you will be required to pay the freight cost of shipping this product to you.

PLEASE NOTE: For Health and Hygiene reasons we do not accept returns or refunds on any of the following types of products unless they are faulty and within warranty:

  • Bathroom, shower and toilet aids including urinals and bed pans

  • Daily living aids that may come into contact with the mouth or body

  • Cushions and covers

  • Slings

  • Mattresses and mattress overlays

 Custom made orders are non-refundable.

To find out more about your consumer rights, please click on this link to visit the Department of Fair Trading website

 

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