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Returns and Refund Policy

Should you wish to return a product you must email or phone us and send the item back to us within 14 days from the date your order was shipped.  Custom made orders are non-refundable. Once the returned item has been received you will be refunded the purchase price less the postage.  The goods must be unused, undamaged and in perfect condition with all original packaging.  A restocking fee of 20% of the item price may also be applied. You are required to source your own delivery of the product back to us. We recommend you use a service which provides you with proof of delivery. Once the item is returned you will be refunded within 7 working days less the original freight cost and any restocking fees.

PLEASE NOTE: Due to Health and Hygeine laws are we prohibited from accepting returns or refunds on any of the following types of products:

  • Bathroom, shower and toilet aids including urinals and bed pans

  • Daily living aids that may come into contact with the mouth or body

  • Cushions and covers

  • Slings

  • Mattresses and mattress overlays

 

 

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