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customer service icon 100% family-owned and operated
online ndis icon Outstanding customer service since 2003
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About Us

We are an Australian owned family business, established in 2003 and we have recently merged with Novis Healthcare. With a combined industry experience of nearly 40 years, the strengths of both companies deliver a complete product offering and an even better resourced team.

Our business is founded on the core principle of putting the client before anything else. We strive to continually deliver the best possible outcomes for our clients and users. All of our decisions flow from this. If we cannot offer a solution that fits our client’s needs, we will assist them to look elsewhere to ensure those needs are properly met.  

Patient Handling is also a Peak Care Member This membership allows us to access all of the core brands of daily living, assistive technology and rehabilitation products to give you the best possible range of outcomes for your needs.

Patient Handling is also a member of ATSA (Assistive Technology Suppliers Australasia) and regularly participates in industry forums and trade shows.

We are Quality Assured, meaning our Business Management System complies with the ISO 9001:2015 standard. What does this mean for you? It ensures our processes are customer service focused on giving you the confidence to build a reliable, professional working relationship with us.

Our Code of Conduct:

At Patient Handling, we have four overarching principles that we apply to our interactions with our clients and fellow workers.

  1. An Expectation of Selflessness: Our clients are amongst the most vulnerable people in society, and they rely on us. We will place those who depend on us above our own needs and concerns.
  2. An Expectation of Skill: We will aim for excellence in our knowledge, expertise with the products we supply and an understanding of the needs of our clients.
  3. An Expectation of Trustworthiness: We will take responsibility for our behaviour toward our clients and our colleagues.
  4. An Expectation of Discipline: Discipline following the prudent and well thought out course of action and procedures to deliver consistent outcomes for both clients and staff.

Preferred Suppliers for the Healthcare Industry Since 2003

Patient Handling is founded on a sound base of great staff, great products and great partners. We strive to put our clients needs above all else and focus on well thought out solutions for complex needs.

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Contact Us

We are an online store only. Please contact us if you would like a product specialist to assist with your purchase.