Question 1

Where are you based?

Accepted Answer

We are based in Marrickville, Sydney New South Wales. We have distributors for our Molift and TA Service range of equipment in each capital city.

Question 2

Where can I learn more about you?

Accepted Answer

Compare Testimonials from our clients Investigate our reviews on Google Reviews Have a look at the Patient Handling Blog Watch our YouTube channel

Question 3

Do you have a showroom where we can view your products?

Accepted Answer

Yes. You can visit our store at 1 Mitchell Street, Marrickville NSW 2204. Our showroom is fully stocked and is open to healthcare professionals and also the general public. Visit our Location and Working Hours page to find our opening times. Our aim is to help you find the right products and equipment for your needs for those customers who are unable to visit our showroom. We hope that our website provides as much information as possible for you to make your purchasing decision. To help you choose the right product for your needs, we try to provide: Product sizes and specifications Explanations of product features Informative product videos Useful blog articles Product feedback and reviews from fellow Australian customers If you have a question about any of our products, you can always call us and speak to a real person on: 1300 734 501

Question 4

Do you sell second hand equipment?

Accepted Answer

We only sell brand new, in the original packaging with a full Manufacturer’s Warranty. We sell no factory seconds or second-hand products.

Question 5

Do you hire out equipment?

Accepted Answer

In general we do not hire equipment.  In some instances we will hire out beds and patient lifting equipment

Question 6

Can I make a purchase on your website?

Accepted Answer

Yes. You can add products to your shopping cart and make payment at the checkout.

Question 7

Where do you ship?

Accepted Answer

We ship within Australia only.  For certain products, we ship within the Sydney Metro area only due to the nature of the product

Question 8

Which payment methods can I use to place my order?

Accepted Answer

Online, you can pay with Visa or MasterCard. You can also pay using PayPal.

Offline, you can place an order over the phone and provide credit card payment.

Payment for goods can also be made in our showroom at 1 Mitchell Street, Marrickville NSW 2204.

Payment prior to dispatch is required for all customers unless payment terms have been established.

Question 9

When will my order be processed?

Accepted Answer

Orders placed on our website are usually processed on the same working day or by the next business day.

Question 10

How do I know when my order is dispatched and How can I track my order?

Accepted Answer

Once your order is ready to be shipped you will receive an email notification.  The email address will be the one used to place your order.  Always check your junk mail and spam folders in case the notification has landed there.  The email notification will also include tracking details.
If there is going to be a delay on your order, you will be contacted by our customer service team as soon as possible.  They will provide an ETA for you.

Question 11

How can I contact you?

Accepted Answer

Call us on 1300 734 501 Email us to info@patienthandling.com.au Become a fan on Facebook Follow us on Linked In Join our mailing list found on our homepage Watch and comment on our videos on YouTube

Question 12

Where are your products made?

Accepted Answer

We manufacture our range of Patient Handling products in China.

We also exclusively import the Molift Range of Equipment which is manufactured in Europe. We also exclusively import the range of TAiQ Electric Wheelchairs and Stand Assist Products which are manufactured in Denmark.

For the rest of the range of products we sell, we’re a retailer from a variety of Australian and international brands.

While different brands manufacture their products in different countries, all products sold at Patient Handling are imported to our Australian warehouse before being sold to you.

Question 13

Do your products come with a manufacturers warranty?

Accepted Answer

Yes, all of the products sold by Patient Handling come with a full Manufacturer’s Warranty.

Question 14

What Is Your Returns Policy?

Accepted Answer

We operate within the terms set by Department of Fair Trading. See our Returns and Refund Policy to know your rights.

Question 15

Are you a NDIS Provider?

Accepted Answer

Yes, we are a Registered Provider. Our Provider Number is 4050002681. We supply equipment which may be available from your Assistive Technology or Consumables Budget. We will always seek written approval before processing any order on your behalf. If you would like to place an order, visit our NDIS Quote Form section found at the top of our site. We will have a quote to you within one (1) working day.

Question 16

Do you service and repair wheelchairs, beds and scooters?

Accepted Answer

Yes we can provide service, repair and maintenance of this equipment. We also service patient lifters and hoists as well as slings. For further information visit our Service & Repairs section .

Question 17

Do you have parking at your showroom?

Accepted Answer

Parking in the area is limited however we do have parking at the front of our building.

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