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Delivery & Returns
Patient Handling uses a range of delivery services which offers our customers the best service and the lowest cost. We use couriers such as Star Track and Direct Freight along with Australia Post. Shipping costs will be calculated based on weight and shipped as soon as possible.
Track and Trace
Signature on delivery will be required for all courier deliveries. We provide track and trace details with all deliveries. Should you wish to track your item please contact our customer service team on 1300 734 501. You will be notified within 24 business hours.
Learn more about our delivery service
Delivery times estimates
Returns And Refund Policy
Should you wish to return a product please email or phone us within 14 days from the date your order was shipped. In accordance with the Department of Fair Trading we are not required to accept return of an item due to change of mind or incorrect choice however we assess each request on a case by case scenario.
If we choose to accept return of the item a restocking fee of 20% of the item price may be applied. The goods must be unused, undamaged and in perfect condition. The original postage price will not be refunded.
Learn more about our Returns & Refunds policy
Testimonials
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Their website is so easy to use and the products are at a great price.
I had an issue with the delivery but that was from the delivery service and Pa...
Greg Schneider
I am a self-managed NDIS client and found the staff were the best so far for explaining their product and offering help. They seem more interested in ...
Isabel Tilyard
They went out of their way to service my chair in time for me to continue my travels from Melbourne to the Gold Coast. Fantastic work, great price for...
Margaret Davis
Posted by Philip on
after two weeks installed, it works great
Posted by Christine on
I bought this after my mum had had a bad fall. She feels so much safer when showering now. It is sturdy and suction is brilliant. Love the indicators telling if it is secured. Gives me peace of mind as well.
Posted by Daisy on
I bought this for my 91 year old mother to use in the shower. Other suction handles fell off within a day or two despite correct cleaning and application.
This Homecraft Easy Bar has stayed secure for 2 weeks now and the indicators remain green. It’s a reliable, substantial handle that works well even in wet areas. Solved a big problem for us as we could not drill holes for a permanent rail in rental accommodation.
Posted by Rhonda Goodie on
This had made bath time so much easier. Also love the red/green indicators to tell if it is safe to use. Very handy product and easy to transport. Very satisfied with this.