Delivery & Returns
Patient Handling uses a range of delivery services which offers our customers the best service and the lowest cost. We use couriers such as Star Track and Direct Freight along with Australia Post. Shipping costs will be calculated based on weight and shipped as soon as possible.
Track and Trace
Signature on delivery will be required for all courier deliveries. We provide track and trace details with all deliveries. Should you wish to track your item please contact our customer service team on 1300 734 501. You will be notified within 24 business hours.
Learn more about our delivery service
Delivery times estimates
Returns And Refund Policy
Should you wish to return a product please email or phone us within 14 days from the date your order was shipped. In accordance with the Department of Fair Trading we are not required to accept return of an item due to change of mind or incorrect choice however we assess each request on a case by case scenario.
If we choose to accept return of the item a restocking fee of 20% of the item price may be applied. The goods must be unused, undamaged and in perfect condition. The original postage price will not be refunded.
Learn more about our Returns & Refunds policy
Testimonials
Our reviews & testimonials are independently managed by Google, ensuring their accuracy and honesty
Their website is so easy to use and the products are at a great price.
I had an issue with the delivery but that was from the delivery service and Pa...
Greg Schneider
I am a self-managed NDIS client and found the staff were the best so far for explaining their product and offering help. They seem more interested in ...
Isabel Tilyard
They went out of their way to service my chair in time for me to continue my travels from Melbourne to the Gold Coast. Fantastic work, great price for...
Margaret Davis
8 Reviews for Toilet Seat Raiser
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LOAD ALL (8) REVIEWSThe toilet seat itself is great, however there are no spare parts for when the screws that hold the lid in place break or wear out. My mum has a situation where we have had to purchase this product again, as there are no available spare parts - her husband is in the state where he has to be dragged from the toilet due to lack of strength and the screws broke off. a little disappointing, but generally a greatproduct.
Posted by Toni on
We were looking at installing a raised height toilet and were quoted $2600 for a new toilet (side waste disposal) but with a little research we discovered "Patient Handling" provided 3 raised seats that easily fitted on top of an existing toilet bowl for under $100 each. I very easy option to install and with a range of 50 mm, 100 mm and 150 mm raised seats covering a range of height options. Excellent value and quality at very affordable prices.
Posted by Graham on
So good to be able to go to the toilet and sit without my knee hurting. Fits over bowl easily, comfortable seat. Great product.
Posted by Anisah on
My husband had a hip replacement so bought this toilet seat for him and it is fantastic. I purchased the 10cm height and it made a huge difference for him. I would highly recommend this product.
Posted by Beverly on
The 10mm lift has made it easier for my wife lift herself back into walking position. The low toilet seat made it difficult even with the side bars. Unit is easy to fit and adjustable sideways. Would recommend to others.
Posted by Norm on