We are an online store and our office is based in Northmead, Sydney New South Wales.
We no longer have a showroom open to the public.
Our aim is to help you find the right products and equipment for your needs and we hope that our website provides as much information as possible for you to make your purchasing decision.
To help you choose the right product for your needs, we try to provide:
Product sizes and specifications
Explanations of product features
Informative product videos
Useful blog articles
Product feedback and reviews from fellow Australian customers
If you have a question about any of our products, you can always call us and speak to a real person on: 1300 734 862
We only sell brand new, in the original packaging with a full Manufacturer’s Warranty. We sell no factory seconds or second-hand products.
In general we do not hire equipment. In some instances we will hire out beds and patient lifting equipment
Yes. You can add products to your shopping cart and make payment at the checkout.
We ship within Australia only. For certain products, we ship within the Sydney Metro area only due to the nature of the product
Online, you can pay with Visa or MasterCard. You can also pay using PayPal.
Offline, you can place an order over the phone and provide credit card payment.
Payment prior to dispatch is required for all customers unless payment terms have been established.
Orders placed on our website are usually processed on the same working day or by the next business day.
Once your order is ready to be shipped you will receive an email notification. The email address will be the one used to place your order. Always check your junk mail and spam folders in case the notification has landed there. The email notification will also include tracking details.
If there is going to be a delay on your order, you will be contacted by our customer service team as soon as possible. They will provide an ETA for you.
We manufacture our range of Patient Handling products in China.
We also exclusively import the Molift Range of Equipment which is manufactured in Europe. We also exclusively import the range of TAiQ Electric Wheelchairs and Stand Assist Products which are manufactured in Denmark. Netti Wheelchairs and Meyra wheelchairs are manufactured in Germany.
For the rest of the range of products we sell, we’re a retailer of a variety of Australian and international brands.
While different brands manufacture their products in different countries, all products sold at Patient Handling are imported to our Australian warehouse before being sold to you.
Yes, all of the products sold by Patient Handling come with a full Manufacturer’s Warranty.
We operate within the terms set by the Department of Fair Trading. See our Returns and Refund Policy to know your rights.
Yes, we are a Registered Provider. Our Provider Number is 4050002681. We supply equipment that may be available from your Assistive Technology or Consumables Budget. We will always seek written approval before processing any order on your behalf. If you would like to place an order, visit our NDIS Quote Form section found at the top of our site. We will have a quote to you within one (1) working day.
Yes we can provide service, repair and maintenance of this equipment. We also service patient lifters and hoists as well as slings. For further information visit our Service & Repairs section .
Preferred Suppliers for the Healthcare Industry Since 2003
Patient Handling is founded on a sound base of great staff, great products and great partners. We strive to put our clients needs above all else and focus on well thought out solutions for complex needs.
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We are an online store only. Please contact us if you would like a product specialist to assist with your purchase.